Regional Benefit Operation Specialist

Há 7 dias

São Paulo, São Paulo, Brasil beBeeOperations Tempo inteiro R$950.000 - R$1.413.000
Latin America Operations Manager

We are looking for a skilled professional to lead our benefit operations in the Latin America region.

Key Responsibilities:
  • Manage and monitor daily, weekly, and monthly administration and document processes of outsourced health and welfare service administrators across the region.
  • Supervise work of health plan carrier onsite implants for the Latin America South (LAS) region.
  • Research and review any potential service delivery issues or concerns with internal and external business partners.
  • Lead quality and continuous improvement initiatives for the LATAM region's benefit operations.
  • Provide training and education to the Total Rewards Benefits LATAM team on service delivery and process improvement.
  • Collaborate with business partners responsible for LAS health and welfare programs and services to ensure that associated processes are managed and delivered per policies, program requirements, and contract terms.
  • Handle complex and/or confidential inquiries and assume ownership of issues.
  • Manage the development, review, and update of policies and program documentation to ensure complete, accurate, and up-to-date depiction of policies, plans, programs, and processes.
  • Support major projects such as acquisitions, divestitures, or restructuring related to benefits programs/processes.
  • Conduct audits of services across the region to maintain compliance with contracts and/or services agreements.
Requirements:
  • A minimum of a Bachelor's degree is required. Postgraduate degree preferred.
  • Business level of Portuguese, Spanish, and English is required.
  • 6-8 years of relevant experience working in a Compensation, Benefits, and/or HR/Business Operations capacity with strong analytical focus is required.
  • Experience in managing the benefit operation for Brazil is a plus.
  • 2 years of experience supporting the management of large, complex outsourcing relationships is required.
  • Strong project management skills with experience in supporting the execution of large-scale projects is required.
  • Excellent research and quantitative business skills are required.
  • Proven experience at a complex, matrixed environment is helpful as majority of clients will not be located onsite.
  • Experience with Microsoft Office suite of software products, Workday, SalesForce, database, and HRIS systems and reporting tools is preferred.
  • This position may require up to 10% travel.

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