Senior Guest Relationship Coordinator

2 semanas atrás


São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$6.000 - R$8.000
Job Title

We are seeking a skilled Senior Relations Specialist to join our team.

About the Job
  • Manage and coordinate high risk/complexity guest cases, preventing negative loyalty, brand, and/or financial impact.
  • Coordinate high/risk complexity cases through liaising with, updating, and driving resolution through cooperation with relevant internal departments.
  • Ensure a high level of customer service and a positive customer experience, providing timely, efficient, and professional support.
Key Responsibilities
  • Analyze data, supply feedback, and recommend improvements.
  • Deal with cases that predominantly require deviation from standard screens, procedures, and ways of working.
  • Execute operational plans under general supervision and guidance, setting and achieving day-to-day objectives/targets or service standards.
Requirements
  • Advanced level of English, Portuguese.
  • Spanish is a plus.
  • Studying Law or related to Costumer Service field.
Benefits
  • Professional communication skills both in writing and verbal.
  • Able to summarize actions.
  • Able to work under pressure, adhere to deadlines, and handle stress well.
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