
Senior Guest Relationship Coordinator
2 semanas atrás
We are seeking a skilled Senior Relations Specialist to join our team.
About the Job- Manage and coordinate high risk/complexity guest cases, preventing negative loyalty, brand, and/or financial impact.
- Coordinate high/risk complexity cases through liaising with, updating, and driving resolution through cooperation with relevant internal departments.
- Ensure a high level of customer service and a positive customer experience, providing timely, efficient, and professional support.
- Analyze data, supply feedback, and recommend improvements.
- Deal with cases that predominantly require deviation from standard screens, procedures, and ways of working.
- Execute operational plans under general supervision and guidance, setting and achieving day-to-day objectives/targets or service standards.
- Advanced level of English, Portuguese.
- Spanish is a plus.
- Studying Law or related to Costumer Service field.
- Professional communication skills both in writing and verbal.
- Able to summarize actions.
- Able to work under pressure, adhere to deadlines, and handle stress well.
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Global Guest Experience Coordinator
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Guest Realations Sênior
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Customer Relationship Management Coordinator
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Senior Relationship Manager
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Room Reservations Coordinator
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Coordinator, Sales
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São Paulo, São Paulo, Brasil The Leading Hotels of the World Tempo inteiroPosition SummaryAre you passionate about leveraging your deep relationships and sales skills to connect our luxury member hotels with premier travel agencies? As the Sales Coordinator, Brazil, you will join the Global Sales team, reporting to the Director of Travel Trade, Latin America. This role involves supporting the regional sales team through key