Docusign Technical Support Engineer II: Elevate Customer Experience
4 semanas atrás
We are seeking a skilled Technical Support Engineer to join our team at DocuSign, Inc. As a strategic customer advisor, you will act as a liaison between customers and Docusign functional areas to resolve technical support inquiries.
About the RoleThis is a remote role that requires you to work from a designated remote work location for the majority of the time. You will provide outstanding technical support for Docusign Intelligent Agreement Management and associated services, handle incoming support channels to troubleshoot customer inquiries, and promote Docusign products and services to customers and prospective customers via consultative discussion.
Key Responsibilities- Provide technical support for Docusign IAM and associated services
- Troubleshoot customer inquiries on API integrations, embedded systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows
- Use broad technical product expertise to help customers increase adoption
- Promote Docusign products and services to customers and prospective customers
- Escalate cases from internal channels to troubleshoot issues customers face when using Docusign products
- Bachelor of Science degree in Computer Science, Engineering, or related technical subject area
- 2+ years of SaaS troubleshooting experience in a Technical Support capacity
- Experience with modern markup and programming languages such as XML, C#, Python, PHP, JavaScript, jQuery, or similar
- Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools, or similar
- Salesforce administration work experience
- Fluent in English
We strive to create an inclusive environment where every team member has an equal opportunity to succeed. Docusign is committed to building trust and making the world more agreeable for our employees, customers, and the communities in which we live and work.
CompensationThe estimated salary for this role is $100,000 - $120,000 per year, depending on experience and qualifications.
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