Technical Support Specialist
Há 3 horas
Welcome to SupportYourApp, a leading provider of premium outsourced customer support services for tech companies worldwide. We're looking for a highly skilled Technical Support Specialist to join our team in a home office setting.
About the RoleWe're seeking an experienced technical professional with excellent communication skills to provide exceptional technical support to our clients via calls, chats, and emails. As a Technical Support Specialist, you will be responsible for troubleshooting technical issues, resolving support inquiries, and maintaining a working knowledge of our clients' products and services.
Key Responsibilities- Provide technical support via phone, email, and chat platforms
- Triage technical issues and resolve them in a timely manner
- Maintain updated records of failures, maintenance activities, and bugs
- Support on-site activities for technicians, customers, and subcontractors
To succeed in this role, you'll need:
- Excellent English communication skills (at least C1 level)
- 1-2 years of experience in tech support, desktop support, or a similar role
- Demonstrable experience in working with logs, including interpreting, analyzing, and leveraging log data for troubleshooting
- Strong familiarity with CRMs and ticketing/support systems (e.g., Zendesk, Salesforce, Intercom, Freshdesk)
- Hands-on experience with Windows and Linux operating systems
- Solid understanding of how hardware and software platforms interact
- Strong troubleshooting and problem-solving skills, attention to detail
If you have experience with:
- UAV/UAS systems
- Network-related architecture and cloud-based systems
- Remote hardware debugging
- Firewalls and port configuration
- Degree in computer science or information technology
- Certification in Microsoft, Linux, or Cisco
As a Technical Support Specialist at SupportYourApp, you can expect:
- A competitive salary: $60,000 - $80,000 per year, depending on experience
- A flexible schedule with the option to work from home
- An inclusive international environment
- Inclusive compensation package
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills.
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