Senior Account Growth Specialist

Há 3 dias


Brasil DocuSign, Inc. Tempo inteiro
Overview
At Docusign, we're committed to building trust and making the world more agreeable. As a Senior Account Growth Specialist, you'll play a vital role in driving customer adoption and value realization through short-term adoption-focused engagements. Your success will be measured by metrics such as net revenue retention, decreased churn, and increased product usage.

About the Role
This is an Individual Contributor position reporting to the Manager, Scaled Adoption. You'll work collaboratively with cross-functional teams to orchestrate customer engagement, facilitate product enablement, reduce friction, increase product adoption, and demonstrate value throughout the customer lifecycle.

Responsibilities
- Drive customer adoption and value realization through short-term adoption-focused engagements
- Drive value with key partners, as measured by renewal outcomes
- Engage customers and internal partners proactively through telephony and digital campaigns
- Escalate issues quickly when deep, specific skills or other capabilities are required
- Leverage deep Docusign product knowledge to provide customer resolution and account recommendations
- Provide critical feedback to influence product and tool improvements to enhance the customer experience
- Promote Docusign products and services to customers via consultative discussion, product tutorials, and evaluation of their service and support needs
- Conduct select business reviews with critical customers to ensure adoption, maximization of product value, and customer objective alignment
- Evaluate portfolios and effectively analyze usage, health, data, and behavioral patterns to prioritize time to render the most favorable outcomes for the customer and Docusign

Requirements
- 2+ years of relevant work experience in a customer-facing role in a SaaS or related environment, e.g., technical or customer support, enablement, account management, or customer success
- Experience working with customer relationship management (CRM) software and other relevant tools
- Fluency in English & French
- Exceptional organizational and time management skills to manage multiple customer accounts simultaneously without compromise to quality or timeliness
- Ability to communicate and influence, both written and over the phone, with audiences including customers, peers, management, and internal partners
- Flexibility to adapt to changing priorities and customer needs
- Strong problem-solving skills and the ability to think critically
- High level of empathy and the ability to understand and anticipate customer needs
- Positive demeanour and a proactive approach to addressing issues and finding solutions
- Self-learning (active learning) and capable of applying what you learned
- Multi-lingual in other Docusign supported languages
- Professional experience within relevant industries for which Docusign provides solutions
- Ability to analyze customer data and metrics to drive decisions and improvements
- Ability to present complex topics in an understandable way to a group of customers

Benefits
Docusign offers a competitive salary range of $110,000 - $140,000 per year, depending on location and experience. Additionally, you'll enjoy a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

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