Strategic Account Manager
Há 5 dias
About Sophos
Sophos is a global leader in advanced security solutions. Our mission is to protect organizations from cyber threats through innovative technologies and exceptional customer service. As a key member of our team, you will play a crucial role in driving sales growth and building strategic relationships with our customers.
Account Manager Role Summary
This is an exciting opportunity for a highly motivated and results-driven individual to join our team as an Account Manager. In this role, you will be responsible for selling and managing relationships with named end-user accounts of 101+ users. You will actively generate and pursue opportunities to achieve sales quotas, creating and implementing strategic account plans with customers focused on attaining enterprise-wide deployments of Sophos products and services.
Key Responsibilities
- Collaborate with Enterprise Account Executives on sales activities for assigned territories, including planning and execution.
- Achieve bookings quota, new business, and product targets.
- Work with the Enterprise Sales Engineer and MDR Sales Specialist for complex MDR opportunities and Customer Success for strategic accounts.
- Support Enterprise Account Executive on customer/prospect calls, including taking the lead on calls as needed.
- Coordinate with internal groups to generate and deliver winning Contract Bids, Proposals, RFI/RFP Responses, and Statements of Work.
- Collaborate with internal teams to ensure customer satisfaction.
- Take the lead on administrative account needs, such as quoting, tech support escalations, professional services bookings, and customer licensing cases.
- Manage accurate account information in CRM and forecasting systems.
- Collaborate with channel partners to generate new opportunities within prospect and customer accounts.
- Manage the entire customer engagement process from customer acquisition to development and retention.
- Maintain a detailed understanding of strategic customer accounts' business to align Sophos solutions with customer desired cybersecurity and business outcomes.
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