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Customer Service Lead

2 meses atrás

São Paulo, São Paulo, Brasil Sporty Group Tempo inteiro
{"title": "Customer Service Lead", "description": "Job Summary

We are seeking a highly skilled Customer Service Lead to join our team in Brazil. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer issues, and driving customer satisfaction.

Key Responsibilities
  • Collect and analyze customer data to identify trends and areas for improvement.
  • Lead the execution of user research and gather insights into customer behavior and preferences.
  • Take ownership of customer issues and ensure timely resolution.
  • Build and maintain strong relationships with customers through open and interactive communication.
  • Provide feedback and coaching to team members to improve performance.
Requirements
  • Strong experience in customer service and market research.
  • Fluency in English and Portuguese skills (written/spoken).
  • Strong quantitative and analytical skills, capacity to read and interpret data.
  • Ability to think strategically, deal with complexity, and work together within a team.
What We Offer
  • Quarterly performance bonuses.
  • Flexible working hours.
  • Top-of-the-line equipment.
  • Education allowance.
  • Referral bonuses.
  • 28 days paid annual leave.
About Us

Sporty Group is a leading entertainment platform that aims to provide an everyday entertainment experience for everyone. We are a highly structured and established company that offers the security and support of a global business with the allure of a startup environment.

", "lang_code": "en-US"}