
Technical Problem Solver
Há 6 dias
Job Role:
The role of a Technical Problem Solver is to provide expert solutions to customers experiencing issues with our planning solution.
This specialist position requires technical knowledge and expertise in a specific area, as well as excellent communication skills to effectively communicate solutions to customers.
Responsibilities include:
- Providing timely and effective solutions to customer problems
- Taking ownership of assigned problems and communicating implemented solutions to customers
- Utilizing acquired technical knowledge and expertise to find the most suitable solution for each customer
- Updating the company's knowledge base to document expertise and ensure knowledge sharing among team members
- Maintaining a strong network within the team and the company to facilitate collaboration and find optimal solutions
- Managing time, priorities, and incoming tickets effectively while maintaining a clear overview
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