Technical Problem Solver

Há 2 dias

São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$90.000 - R$180.000

We are a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We inspire creativity, foster belonging, support collaboration, and encourage wellness.

Position Overview

This role is ideal for someone with experience in resolving technical issues using our products and related technologies. You will be working directly with customers to manage cases, reproduce issues, file bugs, devise and implement workarounds, monitor self-service support channels, and create and improve knowledge content.

Main Responsibilities:
  • Resolving complex technical issues for customers
  • Managing cases, reproducing issues, and developing solutions
  • Collaborating with cross-functional teams to deliver excellent customer experiences

If you thrive on solving complex problems, collaborating with a supportive team, and continually expanding your knowledge, this role offers an environment where all this will become a part of your everyday, resulting in a rewarding and developing career.

Key Requirements:

  • At least 3 years of experience and relevant education
  • Strong customer relationship and interpersonal skills
  • Demonstrated experience with clients and internal resources in face-to-face, telephone, and virtual meetings
  • Demonstrated history of strong analytical, troubleshooting, and debugging skills
  • Unix and Linux system administration skills
  • Experience with RDBMS, especially backup and recovery for Oracle and MS SQL Server
  • Operating System Skills: Linux, Unix, Windows Server
  • Network Troubleshooting (TCP/IP, routing protocols)
  • Awareness and understanding of related emerging technologies and practices

Desirable Qualifications:

  • Extensive experience with either Oracle RDBMS or Microsoft SQL Server RDBMS
  • Experience with data virtualization, hypervisors, and cloud
  • Ability to read 'C' or Java code
  • Ability to script in Shell, Python, etc.
  • Experience with data masking or ETL technologies
  • Experience troubleshooting distributed components/services and log analysis
  • Experience with crash dump analysis for Unix
  • Experience with ZFS
  • Data storage, backup, and/or archiving knowledge

We offer a dynamic work environment that combines the benefits of a start-up with the security of an established company. Our team members are valued for their contributions, introduced to new opportunities, and rewarded well.

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