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Product Specialist
2 meses atrás
We are seeking a highly skilled Product Specialist to join our SAP S/4HANA Product Success and Cloud Co-innovation team in the Americas Region. As a key member of our team, you will play a critical role in transforming our market and accelerating our momentum for our Cloud products.
Key Responsibilities- Customer Collaboration: Collaborate with our customers, Field Sales, Field Services, Partner organization, Product teams, and Development teams across SAP to ensure seamless customer experience.
- Project Management: Keep track of customer engagements and work with Customers, Services, and Partners to assess and prioritize requests during the implementation of S/4HANA in the Americas Region.
- Implementation Support: Help safeguard the setup of implementation projects of S/4HANA by supporting and enabling the Americas Regional teams and roles to manage customer expectations beyond existing rolling 4-quarter roadmaps.
- Customer Demand Management: Manage customer individual demand for the S/4HANA in a regional setup, ensuring one face to one customer from Product Success and Cloud Co-innovation.
- Product Roadmap Development: Work with Product and Development teams to compile SAP's product roadmap based on customer feedback.
- Product Advocacy: Be the product's voice for Customers, Sales, and Presales by advocating solution readiness and innovations to drive the adoption of S/4HANA.
- Testing and Quality Assurance: Prepare and conduct expert testing on planned and future functionality of S/4HANA along with cross-functional products that will deliver the SAP Intelligent Enterprise Suite.
- Market and Client Demand Analysis: Experience in working with clients in analyzing and transferring market and client demand directly into the Product Management/Development teams (functional specification, co-innovation, etc.).
- Stakeholder Management: Excellent ability to liaise with different internal organizations (Development, Preferred success organization, Customer first organization, Field, etc.), becoming a key counterpart for stakeholders in Product Management / Development organization.
- Project Delivery: Outstanding project management skills to align with the respective areas and drive projects successfully along tight deadlines.
- Co-Innovation Program Management: Seamless collaboration with the S/4HANA Co-Innovation program, with a special focus on large and strategic customers.
- Education: Bachelor's Degree in Computer Science or Business Administration (Finance, Accounting, and/or Engineering) or comparable education required.
- Experience: Experience in developing and/or implementing and/or using SAP S/4HANA Cloud – Public Cloud, SAP S/4HANA Cloud – Private Cloud, SAP S/4HANA On-Premise, SAP Business Suite (SAP ERP) and understanding of underlying functionality, architecture & technology.
- Technical Skills: Knowledge of professional software development.
- SAP Environment: Relevant working experience in the SAP environment.
- Stakeholder Management: Experience working with multiple stakeholders from cross-functional teams in multiple regions/time zones.
- Communication Skills: Ability to distill technical information fast and prepare stakeholder-specific content out of it, with the business outcome in mind and customer focus; ability to simplify complex information.
- Customer-Facing Experience: Experience in customer-facing roles (e.g., Functional consultant, solution architect, support, presales).
- Language Skills: Excellent communication and language skills in Portuguese and English (spoken and written), familiar with Spanish or willing to learn.
- Cloud Economy Knowledge: Deep understanding of the subscription cloud economy and customer success in the digital economy.
- Cloud Principles: Good knowledge of cloud principles ERP Business Processes Knowledge.
- LAC Localization: Experience in LAC localization and co-innovation processes.
- Subject Matter Expertise: Subject Matter Expert in functional areas such as Finance, Logistics, or Manufacturing.
We are looking for a candidate who can support our strategic vision to transform our customers into a digital economy in global markets. To represent our vision means understanding our cloud approach and functional solution deeply, and touching base with customers and partners frequently, which requires a comprehensive set of analysis, presentation, communication, and networking skills.
We are committed to creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
