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Customer Service Representative

2 meses atrás


São Paulo, São Paulo, Brasil Smallworld Fs Tempo inteiro

About SmallWorld FS

At SmallWorld FS, we believe that everyone deserves to be able to support their loved ones, no matter where they are in the world. As a global company with a presence in several countries, we understand the importance of providing excellent customer service to our clients.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our clients and will be responsible for providing accurate and timely information about our services.

Key Responsibilities

  • Provide exceptional customer service to clients via phone, email, and chat
  • Handle a high volume of customer inquiries and resolve issues in a timely and professional manner
  • Build strong relationships with clients and provide personalized support to meet their needs
  • Stay up-to-date on company policies and procedures to provide accurate information to clients
  • Work collaboratively with the team to achieve sales and customer satisfaction goals

Requirements

  • Bilingual Spanish (Full Professional Proficiency or Native / Bilingual Proficiency)
  • English B2 (Upper Intermediate)
  • Strong listening and verbal communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong attention to detail and problem-solving skills
  • Ability to work independently and as part of a team

What We Offer

At SmallWorld FS, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a customer-focused and results-driven individual who is passionate about providing excellent service, we encourage you to apply for this exciting opportunity.