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About SmallWorld FS
At SmallWorld FS, we believe that everyone deserves to be able to support their loved ones, no matter where they are in the world. As a global company with a presence in several countries, we understand the importance of providing excellent customer service to our clients.
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our clients and will be responsible for providing accurate and timely information about our services.
Key Responsibilities
- Provide exceptional customer service to clients via phone, email, and chat
- Handle a high volume of customer inquiries and resolve issues in a timely and professional manner
- Build strong relationships with clients and provide personalized support to meet their needs
- Stay up-to-date on company policies and procedures to provide accurate information to clients
- Work collaboratively with the team to achieve sales and customer satisfaction goals
Requirements
- Bilingual Spanish (Full Professional Proficiency or Native / Bilingual Proficiency)
- English B2 (Upper Intermediate)
- Strong listening and verbal communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and problem-solving skills
- Ability to work independently and as part of a team
What We Offer
At SmallWorld FS, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a customer-focused and results-driven individual who is passionate about providing excellent service, we encourage you to apply for this exciting opportunity.