Expert in Cybersecurity Leadership

Há 3 dias


São Paulo, São Paulo, Brasil beBeeCybersecurity Tempo inteiro US$90.000 - US$120.000
Director of Cybersecurity Services

We are seeking a Director of Cybersecurity Services to lead our LATAM team in delivering high-touch services across the security platform. As a key member of our team, you will collaborate with Account Teams, Engineering, and Customer Success to create long-term support strategies that drive successful cybersecurity outcomes.

Key Responsibilities:
  • Manage the delivery of global service teams, ensuring complex, multi-product services engagements meet customer expectations.
  • Set annual performance objectives for the team, provide continuous feedback, and ensure performance management processes are adhered to.
  • Lead the team as trusted technical advisors, inspiring them to deliver exceptional customer experiences.
  • Build and scale the team by hiring, training, and onboarding service delivery leaders who embody corporate values.
  • Establish services delivery strategies, partnering with account teams to drive adoption and revenue growth.
  • Translate strategic client business goals into actionable plans and services opportunities.
  • Drive results leadership, synthesize technical information into business language, and lead the team to deliver on commitments.
Requirements:
  • 10+ years of experience in cybersecurity and Technical Customer Support in a TAC environment.
  • 5+ years of senior leadership or managerial experience, including leading large teams, managing projects, and overseeing cybersecurity initiatives.
  • Customer-facing services delivery experience, preferably in a technology company.
  • Experience partnering with account teams to drive successful platform adoption.
  • Strong influence, negotiation, and communication skills.
  • Excellent organizational skills, including planning, directing, and risk management.


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