Corporate Cloud Technical Expert

Há 10 horas

Salvador, Bahia, Brasil beBeeCloudSupport Tempo inteiro
Job Title: Corporate Cloud Support Specialist

Join a dynamic team to apply for a role that involves troubleshooting and resolving technical incidents for corporate customers and partners across various software, networking, and hardware environments.

We are looking for a professional with expertise in advanced technical support who can build and maintain strong relationships with customers and partners, interact with engineering and business departments to efficiently resolve complex technical customer issues, train and mentor junior team members by sharing technical expertise and best communication practices, contribute to developing documentation, knowledge base, and technical articles on our products, maintain deep knowledge of our operations and products to support customer requests effectively, and stay up to date on the latest changes, trends, and technological advancements in cloud, storage, virtualization, and business applications.

The ideal candidate will have 2+ years of experience in an advanced technical support role, be fluent in English (written and verbal), and possess skills including Windows Server troubleshooting with logs, Procmon, and Process Explorer, Linux/UNIX application and configuration management, CLI power user, Red Hat/Linux Foundation certifications, networking analyzing traffic with Wireshark, tcpdump, iperf, troubleshooting DHCP, DNS, VPN, L2TP/IPSEC/OpenVPN, HTTP servers, Cisco/Juniper certifications, virtualization managing/troubleshooting VMware ESXi, Microsoft Hyper-V, KVM, Virtuozzo, business applications MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers, good communication skills and customer-service focus, passion for troubleshooting and ability to propose efficient solutions for unusual issues, and ability to prioritize and switch between time-sensitive issues.

Benefits
  • Work with a global cyber protection company that provides cybersecurity, data protection, and endpoint management for MSPs, SMBs, enterprise IT departments, and home users.
  • Be part of a corporate culture that emphasizes positive impact, mutual trust, respect, and continuous growth.
Our Team

Our team is dedicated to maintaining a fair hiring process, ensuring that all qualified applicants receive consideration without regard to age, ancestry, color, marital status, national origin, disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws and regulations.

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Software Development

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