Technical Support Expert
Há 2 dias
Unlock Your Potential as a Technical Support Expert
The role of Customer & Application Support Specialist is a key position within our organization.
We are seeking a highly skilled and motivated individual to join our team, providing expert-level technical support and managing customer requests in a dynamic environment.
This involves close collaboration with cross-functional teams, including Development, QA, IT, and DBA, to address technical issues and ensure seamless client experiences.
- Responsibilities include assisting customers via email, ticketing systems, and live chat, resolving help desk tickets efficiently.
- Leverage product knowledge to troubleshoot, analyze, and resolve issues related to application functionality, performance, and availability.
- Participate in on-call rotations to provide after-hours support and ensure continuity in critical issue resolution.
Critical skills for this role include excellent communication, problem-solving, and multi-tasking abilities, strong technical proficiency in website and CRM applications.
We seek a collaborative team player who can juggle multiple tasks while maintaining high-quality service. The successful candidate will be enthusiastic, energetic, and passionate about learning and continuous improvement.
Key Responsibilities:
- Technical Support: Provide expert-level technical assistance to customers via various channels.
- Issue Resolution: Troubleshoot, analyze, and resolve complex technical issues related to application functionality, performance, and availability.
- Collaboration: Work closely with cross-functional teams to ensure seamless client experiences and efficient issue resolution.
Requirements:
- Excellent Communication: Effective communication and interpersonal skills are essential for success in this role.
- Problem-Solving: Strong analytical and problem-solving skills are required to resolve complex technical issues.
- Multi-Tasking: Ability to juggle multiple tasks simultaneously while maintaining high-quality service.
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