
Technical Support Specialist with Software Expertise
Há 2 dias
We are seeking a skilled professional to join our team as a Technical Support Specialist with experience in Tier 3 software support. You will work remotely, collaborating closely with Product, Engineering, and Tier 1 & 2 Support teams.
The successful candidate will investigate, diagnose, and resolve challenging product and integration problems while working with a fintech company that provides commodities managers with task automation and timely insights on their trades.
Key responsibilities include:
- Serving as the escalation point for complex technical customer support issues
- Troubleshooting software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
- Collaborating with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions
You will maintain deep knowledge of our platform, integrations, APIs, and system behavior. The ideal candidate will have:
- Excellent English communication skills and proficiency in either Spanish or Portuguese
- At least 3 years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
- Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
Our organization values diversity, maintains a client-centric approach to building products, strives to be a world-class organization, loves technology, and emphasizes self-motivation, teamwork, transparency, and fun.
We offer a competitive benefits package, including:
- 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
- A supportive and collaborative work environment
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