Global Customer Relationship Manager
Há 3 dias
Job Description
Scope of Position:
To foster a strategic and mutually beneficial relationship with customers worldwide for Expeditors International of Washington, Inc.
Key Responsibilities:
- Pursue a larger global wallet share with all customers while promoting up and cross-selling.
- Collaborate with various departments and branches to promote existing and new service offerings.
- Manage global pipeline and opportunities to ensure healthy growth potential and faster business closure.
- Promote Expeditors marketing activities and customer events.
- Review customers' revenue reports and analyze trends to identify at-risk customers.
- Create and communicate a global strategic business plan in alignment with customers' mapping and Expeditors' goals.
- Ensure global visibility and collaboration across Expeditors' network.
- Penetrate customers' organization structure at all levels, developing relationships beyond the main point of contact.
- Initiate value-added solutions based on Expeditors' service offerings and technology.
Qualifications:
- University or equivalent business qualifications.
- Proven work experience in Account Management (min 3 years mandatory).
- Knowledge of international logistics products and services.
- Proficient in MS Office and CRM software.
- Charismatic with an ability to connect and basic communication skills and emotional intelligence to represent the company professionally and competently at all times.
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