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Service Sales Contract Specialist
2 meses atrás
Cepheid is seeking a highly skilled Service Sales Contract Analyst to join our team in LATAM. As a key member of our Customer Care department, you will be responsible for managing service contracts, ensuring compliance with regulatory requirements, and providing exceptional customer service.
Key Responsibilities- Manage and maintain service contracts, ensuring timely execution and compliance with company policies and regulations.
- Collaborate with Service Sales Specialists and customers to review and finalize contracts, ensuring accurate documentation and timely processing.
- Process purchase orders for service contracts, including service calls, preventative maintenance events, and service contract quotations.
- Review and share redline contracts with all parties involved, ensuring accurate and timely execution.
- Bachelor's degree in a related field.
- Minimum 1+ years' experience in a fast-paced Customer Service, Field Service Support, or Sales Admin role in the Medical Device industry or high volume-manufacturing environment.
- Language Skills: Portuguese Fluency (written & spoken) and Intermediate English and Spanish (written & spoken) required.
- Good working knowledge of MS Office.
- Experience within ERP / CRM systems (SAP, SalesForce).
- Excellent customer relationship management by phone and e-mail.
Cepheid is a Danaher operating company that offers a broad array of comprehensive, competitive benefit programs. We believe in designing a better, more sustainable workforce and are committed to providing enriching careers. This position is eligible for a remote work arrangement, allowing you to work from home and enjoy a better work-life balance.
At Cepheid, we partner with customers across the globe to help them solve their most complex challenges. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology, and beyond. We value diversity and the existence of similarities and differences found in our workforce, workplace, and throughout the markets we serve.
