Squad Leader: Delivering Excellence in Customer Experience
Há 6 dias
Ci&T is a leading tech transformation specialist with 30 years of experience, 6,000 workers, and offices in 10 countries. We combine the power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business.
Job DescriptionWe are seeking a highly motivated and talented Squad Leader to join our team on a customer experience personalization project inside Adobe Ecosystem. The products developed are intended for clients in the financial market, providing information and facilities for purchasing mutual funds, ETFs, retirement plans, bonds, and other financial products.
Responsibilities:- Lead and mentor a squad of people from diverse backgrounds, including developers, designers, and business analysts.
- Foster a culture of collaboration, innovation, and accountability within the squad.
- Collaborate with business product owners and stakeholders to define requirements, user stories, objectives, and deliverables.
- Drive the squad's day-to-day activities, ensuring alignment with project goals and timelines.
- Monitor squad performance and productivity, identifying areas for improvement and implementing necessary changes.
- Encourage continuous learning and growth within the squad, providing coaching and support to team members.
- Facilitate effective communication and information sharing within the squad and with external stakeholders.
- Great English communication skills.
- Proven experience in a leadership role within an Agile or Scrum environment.
- Strong understanding of Agile principles and methodologies.
- Exceptional communication and interpersonal skills.
- Ability to motivate and inspire team members to achieve their best.
- Ability to work within a diverse set of client stakeholders.
We offer a comprehensive benefits package, including:
- Health plan and dental plan;
- Meal allowances;
- Childcare assistance;
- Extended parenting leave;
- Gympass;
- Annual profit-sharing distribution;
- Life insurance;
- Partnership with an online mental health platform;
- CI&T University;
- Discount Club;
- Support Program: financial; psychological guidance; nutritionist and more;
- Pregnancy course and responsible parenthood;
- Partnership with online course platforms;
- Platform for language learning;
"$90,000 - $120,000 per year" based on location and experience. Availability to work on-site daily at our Campinas office is required.
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