**Program Operations Manager

2 semanas atrás

Cajamar, Brasil beBeeLogistics Tempo inteiro R$45.000 - R$60.000

**Program Management Specialist Role Summary**

As a key member of our team, the Program Management Specialist will play a critical role in supporting customer accounts across all tiers.

This position requires strong analytical and communication skills to analyze customer requests, resolve issues, conduct research, and prepare reports. Additionally, you will advise on customer setups, provide service failure recovery management, and keep customers informed of new products, service enhancements, shipment and order entry changes, product-specific issues, and missed metrics.

Responsibilities include reviewing rates, tracking shipments and orders, updating customer files and profiles, providing response tracking, track and trace services, and notification of status information and events impacting clients. You will also interface with customers during service failures, conduct customer surveys to identify trends, process improvements, issues, and satisfaction, and collaborate with operations to ensure pickup and delivery during proactive tracking activities.

To succeed in this role, you will need complete higher education, advanced English skills, and knowledge of logistics operations such as warehousing, receiving, shipping, transport, and WMS; Logistics KPIs.

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