Senior Client Growth Advisor

Há 3 dias

Florianópolis, Santa Catarina, Brasil beBeeCustomerSuccess Tempo inteiro R$90.000 - R$120.000
About this Role

We are looking for a highly skilled professional to manage the success of our clients.

  • This is a client-facing position where you will serve as a trusted advisor and develop long-term relationships.
Key Responsibilities

You will be responsible for collaborating with various functions throughout the post-sales customer journey, driving value and creating successful experiences.

  • Manage complex customer relationships throughout the entire post-sales cycle.
  • Cross-functionally collaborate with sales, support, and product teams to ensure alignment and enhancements on customers' needs and priorities.
  • Monitor Customers' health metrics, identify potential risks or issues, and develop strategies to mitigate them.
  • Drive customer retention and growth by aligning with their business objectives and ensuring successful product adoption.
  • Maintain proactive communication to identify opportunities for deeper engagement and monitor KPIs to ensure customer satisfaction.
Requirements

To succeed in this role, you will need:

  • 3+ years of experience working as a Customer Success Manager.
  • Demonstrated ability in leading onboarding and renewal processes for complex products and environments.
  • Technical background skills with the ability to understand and effectively communicate complex concepts.
  • Strong problem-solving skills and high-level organization.
  • A willingness to travel up to 30% of the time and previous experience working globally with large B2B customers.
  • Excellent English proficiency and exceptional verbal and written communication skills.
Benefits

We believe that diverse teams drive greatness, and we welcome applicants from all backgrounds.

If you're curious enough, you don't need to check every box to apply. Be in touch

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