Sao Paulo Hotel Customer Experience Professional

Há 5 dias

São Paulo, São Paulo, Brasil beBeeCustomerExperience Tempo inteiro R$30.000 - R$36.000
Job Title: Hospitality Expert

In our pursuit of delivering exceptional customer experiences, we are seeking a skilled Customer Experience (Hotel) professional to join our team in Sao Paulo.

About the Role:

As a Customer Experience (Hotel) expert, you will be responsible for tracking customers' orders and responding to their inquiries in a timely and efficient manner. You will work closely with guests to resolve complex issues while ensuring an excellent client experience.

Key Responsibilities:
  • ">• Tracking customers' orders and communicating updates to clients;">
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  • ">• Responding to complex inquiries from guests and resolving issues effectively;">
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  • ">• Liaising across functions within the business to identify the origin of customer support issues and improve related processes;

Requirements:

We are looking for someone with a passion for delivering outstanding customer experiences. The ideal candidate will have:

  • ">• Work experience in a customer service position;">
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  • ">• Ability to work on weekends when needed;">
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  • ">• Bachelor's degree or equivalent qualification in a relevant field such as hospitality management or administration;">
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  • ">• Strong knowledge of Microsoft Office and ability to learn new systems quickly;

What We Offer:

We believe in offering our employees a comprehensive benefits package that includes:

  • ">• Vale Transporte;
">
  • ">• Vale Refeição;
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  • ">• Assistência Médica;
">
  • ">• Assistência Odontológica;
">
  • ">• Competitive salary package based on qualifications and experience.

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