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Customer Experience Professional
2 semanas atrás
Are you passionate about delivering exceptional customer experiences and harnessing the power of artificial intelligence? We have an exciting opportunity for a Customer Service professional to join our team.
About the Role:This is a fantastic chance to combine your customer service skills with technical expertise to build innovative AI solutions for clients. You will be responsible for onboarding new accounts, providing technical support, and exploring new use cases to enhance client growth through our tool.
In this role, you will:
- Carry out account onboarding, ensuring seamless integration with our clients' systems.
- Follow up with productive clients to discuss new functionalities, identify growth opportunities, and provide expert guidance on utilizing our AI solutions.
- Offer technical assistance to clients, addressing their queries and concerns regarding our AI-built solutions.
To succeed in this position, you will need:
- Proven experience in customer-facing roles or technical support, demonstrating your ability to empathize with clients and resolve issues efficiently.
- The capacity to analyze data and make informed decisions that prioritize customer satisfaction.
- Familiarity with process automation tools, preferably including Zapier, to streamline workflows and optimize efficiency.
- A collaborative mindset, enabling you to work effectively within a dynamic team environment.
- A strong passion for technology, innovation, and artificial intelligence, driving your enthusiasm for staying up-to-date with industry trends.
- Excellent verbal and written communication skills, allowing you to articulate complex ideas and convey empathy to clients.
We offer a range of benefits to support your personal and professional growth:
- Language Classes: Access to language courses (English, Portuguese, Spanish) to enhance your communication skills.
- OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
- Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
- Soft Hybrid Work: We meet 3 days/month in our office, and you can work remotely from wherever you like the rest of the time.
This is an Associate-level position.
Employment Type:This is a full-time opportunity.
Job Function:This role falls under Customer Service and IT Services and Consulting.
