
Customer Experience Specialist
Há 7 dias
Become a Customer Support Representative at Binance, the world's leading blockchain ecosystem.
About the JobThis role is ideal for individuals who are passionate about delivering exceptional customer experiences and have a strong background in customer service. As a Customer Support Representative, you will be responsible for handling high volumes of chats from Binance users, resolving their queries, and ensuring their satisfaction.
Responsibilities:- Handle customer inquiries and concerns via live chat, email, or phone.
- Provide accurate and timely responses to customer queries.
- Analyze and resolve customer issues promptly and professionally.
- Collaborate with internal teams to resolve complex customer issues.
- Develop and maintain relationships with customers to drive loyalty and retention.
- Minimum 3+ years' experience in customer service.
- Excellent communication and problem-solving skills.
- Ability to work under pressure in a fast-paced environment.
- Passionate about delivering exceptional customer experiences.
- Familiarity with both spot and derivatives trading is a plus.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Flexible working hours and remote work arrangements.
- Collaborative and dynamic work environment.
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