Key Account Manager: Strategic Customer Advocate

Há 3 dias

São Paulo, São Paulo, Brasil beBeeAccount Tempo inteiro R$60.000 - R$80.000
Key Account Manager: Strategic Customer Advocate

We seek a seasoned Key Account Manager to spearhead customer success, retention, and growth for our esteemed clientele in Brazil.

The ideal candidate will possess exceptional relationship-building skills, driving long-term partnerships through personalized engagement, tailored solutions, and data-driven insights.

This pivotal role demands strategic thinking, problem-solving prowess, and the ability to navigate complex customer needs.

The successful candidate will thrive in a dynamic environment, working closely with cross-functional teams to deliver unparalleled service excellence.

A minimum of 5 years' experience in key account management or a related field is required. Proficiency in CRM software and data analysis tools is highly desirable.

Please note that this is a Full-time position, offering a rewarding opportunity for career advancement.

Responsibilities:
  • Customer Relationship Management: Foster deep, lasting relationships with key clients, ensuring ongoing satisfaction and loyalty.
  • Growth & Upselling: Identify opportunities to introduce additional solutions, enhancing customer value and driving revenue growth.
  • Contract Renewals & Negotiations: Lead contract renewals, securing mutually beneficial agreements that support long-term partnerships.
  • Technology Adoption & Enablement: Promote the use of our technology tools, empowering customers to maximize efficiency and effectiveness.
  • Performance Monitoring & Reporting: Track key performance metrics, providing actionable insights to optimize customer outcomes.
  • Cross-Functional Collaboration: Work closely with operations, sales, tech, and product teams to deliver exceptional service.
  • Problem-Solving & Escalation Management: Proactively resolve customer issues, managing escalations with a solution-oriented approach.
Requirements:
  • Experience: A minimum of 5 years' experience in key account management, customer success, or a related role in e-commerce or logistics.
  • Skills: Customer-centric approach, strong communication skills, data-driven decision-making, analytical skills, and proficiency with CRM software and data analysis tools.

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