Customer Onboarding Implementation Specialist

Há 2 dias

Brasil beBeeImplementation Tempo inteiro R$48.492 - R$64.212
Onboarding Specialist

As a crucial member of our operations team, you will play a pivotal role in ensuring our customers achieve maximum value from the Xenia platform.

This position is critical to guiding new customers through comprehensive onboarding sessions via Zoom, focusing on platform setup and configuration. You will work closely with clients to set up and configure customer workspaces, including locations management, user roles & permissions, organizational structure, checklist templates / digitizations, and operations workflows / assignments.

Key Responsibilities:
  • Lead Customer Implementations: Conduct expert onboarding sessions for new customers, focusing on platform customization and optimization.
  • Configuration Assistance: Assist clients with set up & configuration of customer workspaces, ensuring seamless integration with the Xenia platform.
  • Training Delivery: Train customers on web and mobile applications, covering all core features and best practices.
  • Go-Live Support: Ensure smooth rollout to store locations with hands-on assistance during initial deployment.
  • Ongoing Support: Provide expert assistance via email and Zoom for customer questions, feature requests, and optimization needs.
  • Relationship Management: Maintain strong relationships with key stakeholders throughout the customer journey.
  • Progress Reviews: Schedule and conduct regular progress reviews to ensure successful adoption and identify expansion opportunities.
  • Best Practices Guidance: Share industry best practices and platform optimization strategies to maximize customer ROI.
  • Issue Resolution: Diagnose and resolve technical issues, including document uploads, user access problems, notification settings, and feature configuration.
  • Bug Documentation: Document technical issues and work closely with the Engineering team to prioritize and resolve platform improvements.
  • Knowledge Management: Maintain customer support help center and update implementation guides, video tutorials, and support documentation.

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