Customer Onboarding Specialist

Há 5 dias

Brasil beBeeProject Tempo inteiro US$80.000 - US$120.000
About This Opportunity

We are seeking an accomplished project leader to drive the onboarding process of new and existing customers. The successful candidate will have a proven track record of managing multiple external customers simultaneously, while maintaining high levels of customer satisfaction.

Key Responsibilities:

  • Develop detailed project plans, schedules, and work breakdown structures to ensure project team accountability for milestone dates and work quality.

  • Create comprehensive weekly status reports and communication plans to executive sponsors and internal/external project teams.

  • Proactively identify implementation risks and mitigate them effectively and efficiently.

  • Quickly establish rapport and build positive relationships with customer stakeholders.

  • Execute implementation projects, partnering closely with clients' Executive-level project sponsors.

  • Deliver high-impact results, driving milestone meetings (onsite and virtual), customizing project artifacts, and ensuring client satisfaction.

Requirements:

  • Excellent communication skills; both written and verbal.

  • Ability to identify and communicate pragmatic solutions to complex integration problems.

  • Superior time management skills to manage multiple external customers simultaneously.

  • In-depth knowledge and experience with successfully managing enterprise software application implementations using waterfall and agile methodologies.

  • Skill set to understand and document business requirements, as well as provide prescriptive recommendations by actively listening and asking probing questions.

  • Experience spearheading initiatives with cross-functional teams on several concurrent engagements.

  • Record of professional achievements with a track record of delighted, successful, and satisfied customers.

  • Executive presence and confidence in communicating with technical, business, and VP & C-level stakeholders.

  • Strong communication, presentation, consultative, and leadership skills.

  • Ability to create structure in ambiguous situations and design effective processes.

  • Capability to be dynamic and adapt quickly in a fast-paced environment.

What We Offer:

  • Remote work flexibility, allowing you to balance life and career seamlessly.

  • Paid Time Off and National Holidays, providing relaxation and rejuvenation opportunities.

  • Stock options, giving you a stake in our success.

  • A dedicated budget for home office essentials and work-related trips.

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