
Onboarding Support Specialist
1 semana atrás
The Role of Onboarding Support Analyst is a key position in ensuring new hires experience a seamless and compliant onboarding journey. This involves providing deep functional technical expertise in the given process area, as well as demonstrated knowledge of key integration points across different modules and technical components.
Our ideal candidate will be part of the Service Delivery Organization responsible for maintaining all ADM systems in operation with highest availability. They will assist in the smooth execution of onboarding processes, manage system tickets, and serve as a liaison between HR IT and end users.
Key Responsibilities:
- Provide expert technical support for the SuccessFactors Onboarding module 20, resolving issues and responding to user queries.
- Troubleshoot system errors, onboarding task failures, and data flow inconsistencies.
- Monitor integrations between Onboarding and Employee Central EC.
- Assist with configuration updates, testing, and deployment of changes related to onboarding templates, steps, forms, and workflows.
- Manage user roles and permissions related to the onboarding process.
- Collaborate with HR Talent Acquisition and IT teams to support continuous improvement and process alignment.
- Generate reports and dashboards for onboarding status compliance and metrics.
We are looking for an experienced professional with at least 7 years of experience in a similar role. The ideal candidate should have C1 English and Portuguese proficiency, as well as excellent communication and problem-solving skills.
The selected candidate will work in a dynamic team environment, interacting with global teams (Indian, Mexican). Immediate start is preferred.
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