Successful Customer Onboarding

Há 2 dias

Brasil beBeeImplementation Tempo inteiro US$70.000 - US$120.000

We are seeking a highly skilled individual to fill the position of Implementation Specialist. As an Implementation Specialist, you will be responsible for guiding new customers through the setup and configuration of our platform.

Key Responsibilities:

  • Lead customer implementations via Zoom sessions to ensure successful onboarding
  • Assist clients with workspace and application configuration, including locations management, user roles and permissions, organizational structure, checklist templates and digitizations, and operations workflows and assignments
  • Deliver training to customers on both web and mobile applications, covering all core features and best practices
  • Provide go-live support to ensure a smooth rollout to store locations with hands-on assistance during initial deployment
  • Offer ongoing support via email and Zoom for customer questions, feature requests, and optimization needs
  • Maintain strong relationships with key stakeholders throughout the customer journey
  • Schedule and conduct regular progress reviews to ensure successful adoption and identify expansion opportunities

Required Skills and Qualifications:

  • Strong aptitude for learning software platforms and ability to troubleshoot technical issues
  • Excellent verbal and written communication skills with the ability to explain complex concepts clearly
  • Experience with video conferencing platforms, CRM systems, and project management tools

Benefits: This is an in-office, part-time position with the opportunity to transition to a full-time role with a comprehensive benefits package based on performance and business needs.

Technical Troubleshooting and Documentation:

  • Diagnose and resolve technical issues, including document uploads, user access problems, notification settings, and feature configuration
  • Document technical issues and work closely with the engineering team to prioritize and resolve platform improvements
  • Maintain customer support help center and update implementation guides, video tutorials, and support documentation

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