Professional Customer Relationship Manager

Há 2 dias

Brasil beBeeCustomerSuccess Tempo inteiro R$80.000 - R$120.000
About the Role

This is a high-profile, client-facing position where you will serve as a trusted advisor to our customer base and develop long-term relationships.

You will be collaborating with product, engineering, sales, support, and other functions throughout the post sales customer journey, driving value and creating successful onboarding, adoption, enablement, expansion, and AMC renewal experiences.

As a Cognyter you will:

  • Manage complex customer relationships throughout the entire post-sales cycle, including onboarding, adoption, and renewal phases.
  • Collaborate cross-functionally with sales, support, and product teams to ensure alignment and enhancements on customers' needs and priorities to deliver exceptional experiences throughout their journey.
  • Monitor Customers' health metrics, identify potential risks or issues, and develop strategies to mitigate them
  • Drive customer retention and growth by aligning with their business objectives and ensuring successful product adoption through training, best practices and ongoing product driven sessions.
  • Maintain a high level of proactive communication to identify opportunities for deeper engagement, while monitoring KPIs to ensure customer satisfaction and value maximization.
  • Act as an advocate for the customers within the company, advocating for their needs and driving enhancements to our products and services.

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