Customer Success Strategist

Há 2 dias

Brasil beBeeImplementation Tempo inteiro US$60.000 - US$90.000

We are seeking a dynamic Customer Onboarding & Implementation Specialist to drive successful customer onboarding and provide ongoing technical support.

Key Responsibilities:
  • Lead Customer Implementations: Conduct comprehensive onboarding sessions via Zoom to guide new customers through platform setup and configuration.
  • Workspace & Application Configuration: Assist clients with set up & configuration of customer workspaces including locations management, user roles & permissions, organizational structure, checklist templates / digitizations, and operations workflows / assignments.
  • Training Delivery: Train customers on both web and mobile applications, covering all core features and best practices.
  • Go-Live Support: Ensure smooth rollout to store locations with hands-on assistance during initial deployment.
  • Ongoing Support: Provide expert assistance via email and Zoom for customer questions, feature requests, and optimization needs.
  • Relationship Management: Maintain strong relationships with key stakeholders throughout the customer journey.
  • Follow-up & Check-ins: Schedule and conduct regular progress reviews to ensure successful adoption and identify expansion opportunities.
  • Best Practices Guidance: Share industry best practices and platform optimization strategies to maximize customer ROI.
  • Issue Resolution: Diagnose and resolve technical issues including document uploads, user access problems, notification settings, and feature configuration.
  • Bug Documentation: Document technical issues and work closely with the Engineering team to prioritize and resolve platform improvements.
  • Knowledge Management: Maintain customer support help center and update implementation guides, video tutorials, and support documentation.

Requirements:

  • Excellent communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and collaboratively as part of a team.

Benefits:

  • Competitive salary.
  • Opportunities for professional growth and development.

Other Information:

  • Must be able to travel occasionally.

  • Customer Experience Strategist

    Há 2 dias

    Brasil beBeeCustomerExperience Tempo inteiro US$80.000 - US$120.000

    Job Title: Customer Experience Strategist">We are seeking an experienced Customer Experience Strategist to join our team. As a key member of our customer success organization, you will play a critical role in driving business growth through exceptional customer experiences.The ideal candidate will have a proven track record of success in customer-facing...

  • Customer Success

    2 semanas atrás

    Brasil JC Digital Expand LLC - Local SEO Agency Tempo inteiro

    Sobre a Vaga:Estamos em busca de um profissional de Customer Success (CS) e Suporte ao Cliente Pleno e para integrar nossa equipe, atendendo o mercado americano. O candidato ideal deve ser proativo, com experiência no atendimento a clientes, especialmente em grupos de WhatsApp, e capaz de desempenhar também o papel de Customer Success quando necessário. A...

  • Customer Success

    2 semanas atrás

    Brasil JC Digital Expand LLC - Local SEO Agency Tempo inteiro

    Sobre a Vaga:Estamos em busca de um profissional de Customer Success (CS) e Suporte ao Cliente Pleno e para integrar nossa equipe, atendendo o mercado americano. O candidato ideal deve ser proativo, com experiência no atendimento a clientes, especialmente em grupos de WhatsApp, e capaz de desempenhar também o papel de Customer Success quando necessário. A...

  • Customer Success Representative

    2 semanas atrás

    Brasil Actum Lab North America Inc. Tempo inteiro

    Floori is looking for a customer-oriented, empathetic, and driven individual to join our team as a Customer Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them to maximize their return on investment (ROI) from our software.**Who...

  • Customer Success Manager

    2 semanas atrás

    Brasil Sigga Technologies Tempo inteiro

    Customer Success You must have advanced English, have worked with EAM or SAP/PMAbout Us With offices in Latin and North America and Europe, we are present in the industrial routines of the largest companies on the planet Innovation is in our blood Our team is leading the way by delivering features companies need to stay competitive. All of this is to improve...

  • Customer Success

    1 semana atrás

    Brasil JC Digital Expand LLC - Local SEO Agency Tempo inteiro

    Sobre a Vaga: Estamos em busca de um profissional de Customer Success (CS) e Suporte ao Cliente Pleno e para integrar nossa equipe, atendendo o mercado americano. O candidato ideal deve ser proativo, com experiência no atendimento a clientes, especialmente em grupos de WhatsApp, e capaz de desempenhar também o papel de Customer Success quando...

  • Customer Success Representative

    1 semana atrás

    Brasil Actum Lab North America Inc. Tempo inteiro US$40.000 - US$60.000 por ano

    Floori is looking for a customer-oriented, empathetic, and driven individual to join our team as a Customer Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them to maximize their return on investment (ROI) from our software.Who...

  • Customer Success Manager

    2 semanas atrás

    Brasil Limelight Health Tempo inteiro

    About SecurityScorecard: SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over 25,000...

  • Customer Success Specialist

    2 semanas atrás

    Brasil f5 estratégia Tempo inteiro

    Oportunidade PJ na f5 estratégia: Customer Success com Foco ComercialModelo Híbrido | Local: São José/SCContratação: Pessoa Jurídica (PJ)Você é movido(a) por relações de confiança, tem olhar atento às necessidades do cliente e perfil comercial afiado?Essa oportunidade é para vocêSobre a f5 estratégia:Somos uma agência de Marketing, Digital,...

  • Coordenador de Customer Success

    2 semanas atrás

    Brasil Rêve RH Tempo inteiro

    Join or sign in to find your next job Join to apply for the Coordenador de Customer Success (CS) role at Rêve RH 1 day ago Be among the first 25 applicants Join to apply for the Coordenador de Customer Success (CS) role at Rêve RH Horário: Segunda a Sexta - Horário comercialContratação: Tenured - CLT labor codeNível: ...