Business Analyst for IT Operations Support

Há 5 dias


Blumenau, Santa Catarina, Brasil Mout'S Soluções Em Ti Tempo inteiro
Join Our Team as Business Analyst for IT Operations Support

We are seeking a highly skilled Business Analyst to join our team as Business Analyst for IT Operations Support. As a key member of our team, you will play a crucial role in ensuring the smooth operation of our IT systems and infrastructure.

About the Role

The successful candidate will be responsible for:

  • Providing technical support and troubleshooting services to ensure minimal downtime and maximum system availability;
  • Identifying and resolving incidents promptly and efficiently;
  • Monitoring ticketing systems to ensure timely resolution and closure of tickets;
  • Creating and updating tickets in our ticketing system of record;
  • Developing and implementing preventative action plans to meet Excellence Program targets, Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and operational excellence measures;
  • Maintaining system documentation and adhering to Sarbanes-Oxley (SOX) requirements;
Requirements

To be considered for this exciting opportunity, you must possess:

  • Extensive experience working with programming languages, including Cobol, CICS, and JCL;
  • Familiarity with Microfocus, MQ Series, and Oracle;
  • Strong analytical and problem-solving skills, with excellent communication and interpersonal abilities;
  • Experience working in large IT projects and rolling out IT infrastructures across various technologies;
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field;
What We Offer

In return for your expertise and dedication, we offer:

  • A competitive salary range of $80,000 - $110,000 per annum, based on location and experience;
  • A dynamic and supportive work environment that fosters growth and development;
  • Ongoing training and professional development opportunities;
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off;
  • The chance to work with a talented team of professionals who share your passion for delivering exceptional results.

Please note that the salary range is an estimate based on industry standards and may vary depending on factors such as location, experience, and qualifications.



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