Support Service Operations Manager
Há 1 mês
**Job Overview**: We are seeking an experienced Support Service Operations Manager to join our team at Philips. This role will be responsible for managing the regional Service Delivery functions, including the Service Desk and IT Governance (ITIL, PMO, Financials).
Key Responsibilities:
- Establishes and manages the regional IT Infrastructure Service Catalog.
- Manages support escalations to meet Philips agreed Service Levels with a key component being customer satisfaction.
- Ensures quality services are performed to the agreed Infrastructure SLA.
- Drives ITIL framework throughout IT Infrastructure organization including Incident/problem management, Change management, Service Level management.
About the Role:
This is a fantastic opportunity to work in a dynamic environment and contribute to the success of our company. As a Support Service Operations Manager, you will be responsible for providing operational excellence and ensuring that our customers receive the highest level of service.
Your Skills and Qualifications:
- Bachelor, Master or comparable practical experience
- Minimum 5 years of professional experience
- Experience in Customer Service Management including management of digital channels and self-service solutions.
- Able to interpret and report on performance. Strong analytical skills with the demonstrated ability to problem solve
- Strong organizational and project management skills.
- Able to present at senior level
- Fluency in Business English
Compensation and Benefits:
The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience. Additionally, you can expect a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
About Us:
We are a health technology company dedicated to improving people's lives through innovative healthcare solutions. Our mission is to make a meaningful difference in the lives of patients and consumers around the world.
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