Online Ordering and Delivery Systems Expert

1 dia atrás

Campo Grande, Mato Grosso do Sul, Brasil beBeeProfessional Tempo inteiro R$30.000 - R$60.000

Unlock Community Knowledge in a New Way

Customer Success Professional Job Description:
  • We are seeking an experienced professional to become an expert in online ordering and delivery systems.

As a Customer Success Specialist, you will be responsible for learning the product's capabilities and engaging with restaurants within specific industry verticals to help them optimize their use of the platform to increase order volume and revenue.

The ideal candidate will have excellent verbal and written communication skills in English, as well as minimum 6 months of work experience using Windows computers and software. You will own the customer outcome, including coordinating internal support to ensure customer satisfaction.

  • Become an expert in online ordering and delivery systems by quickly absorbing knowledge and best practices.
  • Contact customers to recommend adjustments to their existing profile settings and capitalize on product features that increase order volume and revenue.
  • Investigate and resolve customer-reported issues related to menu and order accuracy; assist with menu adjustments in the system, and report/document any system issues.

The successful candidate will have a strong ability to work independently and collaboratively as part of a small, dynamic team. They will also have exceptional organizational skills and attention to detail, as well as a trustworthy, team-oriented, and transparent approach.

Key Skills and Qualifications:
  • Excellent verbal and written communication skills in English.
  • Minimum 6 months of work experience (internship experience acceptable) using Windows computers and software.
  • Basic knowledge of Microsoft Excel/Word or Google Sheets/Docs.
  • Exceptional organizational skills and attention to detail.
  • Excellent interpersonal skills with the ability to collaborate with peers and stakeholders.

Join a dynamic, fast-growing entrepreneurial company that values innovation and collaboration. Help us unlock community knowledge in a new way

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