Onboarding Liaison

Há 3 dias


São Paulo, São Paulo, Brasil Fastmarkets Group Tempo inteiro
Customer Onboarding Specialist Job Description

Fastmarkets Group is seeking a highly skilled Customer Onboarding Specialist to join our team. As a key member of our Operations department, you will play a crucial role in providing a seamless and successful onboarding experience to existing customers migrating from our Forest legacy platform.

Job Summary

The Customer Onboarding Specialist will be responsible for ensuring a smooth transition of customers to our new Forest Platform, providing customized training sessions, identifying leads and upsell opportunities, and segmenting cohorts of accounts for platform migration. This is an exciting opportunity to join a fast-paced and successful team that is passionate about delivering exceptional customer experiences.

Key Responsibilities

  • Customization Sessions: Conduct 121 training sessions with customers to ensure they are comfortable and confident in using the new platform.
  • Lead Identification: Identify opportunities to upsell and cross-sell our services to existing customers.
  • Cohort Segmentation: Segment cohorts of accounts for platform migration, ensuring a tailored approach to meet the unique needs of each customer.

Requirements

To be successful in this role, you will need:

  • Exceptional Communication Skills: Strong presentation and interpersonal skills to build rapport with customers and stakeholders.
  • Customer-Centric Mindset: A customer-centric approach, focusing on delivering exceptional customer experiences while driving commercial growth.
  • Global Business Experience: Experience working in a global business environment, with the ability to adapt to changing requirements.
  • Technical Skills: Proficiency in utilizing customer success engagement platforms and experience in platform migration would be advantageous.

What We Offer

Fastmarkets Group is a dynamic and inclusive workplace that values diversity and promotes equality. We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.


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