Lead Customer Growth Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro R$80.000 - R$120.000

Drive Customer Success

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As a key member of our team, you will play a pivotal role in driving long-term customer success and adoption. This involves developing and executing comprehensive strategies to promote retention, growth, and engagement.

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You will manage a portfolio of customers that require both high-touch and scale engagement methods. Your responsibilities will include conducting strategic touchpoints, identifying customer risks, and mobilizing internal teams to address issues swiftly and effectively.

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The ideal candidate will have a strong understanding of the SaaS customer lifecycle, including risk identification and mitigation. They will also possess excellent communication, listening, negotiation, and presentation skills.

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We value diversity and encourage applicants from underrepresented groups to apply. We believe everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

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About the Role

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This is an exciting opportunity for a results-driven professional who thrives in a fast-paced environment. You will work closely with cross-functional teams to deliver exceptional customer experiences and drive business growth.

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Key Responsibilities

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• Develop and execute comprehensive customer strategies to promote retention, growth, and engagement

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• Manage a portfolio of customers requiring high-touch and scale engagement methods

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• Conduct strategic touchpoints, identify customer risks, and mobilize internal teams to address issues

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Requirements

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• Strong understanding of the SaaS customer lifecycle, including risk identification and mitigation

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• Excellent communication, listening, negotiation, and presentation skills

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• Ability to work in a fast-paced environment and prioritize multiple tasks

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Benefits

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We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development.

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