Customer Service Representative

2 semanas atrás

Sumaré, São Paulo, Brasil 3M Group Tempo inteiro
Job Title: USAC Customer Service Representative

Join 3M, a global leader in innovation, and become a part of a diverse team that collaborates with talented individuals from around the world.

This role offers a unique opportunity to tap into your curiosity and work with cutting-edge technologies, products, and services.

The Impact You'll Make

As a USAC Customer Service Representative, you will be responsible for:

  • Providing exceptional customer service and support to internal and external customers
  • Handling order entry, order status, product information inquiries, complaints, pricing, shipping, and inventory requests and issues
  • Communicating clearly and professionally with customers and internal teams via telephone and written correspondence
  • Managing worklists, including raising internal tickets to address issues and concerns with order management, shipping, tracking, product inquiries, and pricing/invoicing
  • Systematic problem-solving in regard to material information records and master data monitoring
  • Communicating and working with price change activity, analyzing order reports, and communicating with customers and internal teams
  • Developing and leading improvements and/or solutions to work processes and tools
  • Handling non-routine and difficult inquiries, resolving customer complaints, and ensuring response to product and service inquiries
  • Improving customer satisfaction by identifying patterns of problems and barriers to solutions
  • Providing insight to resolve problems and participating in a quality service culture within the Customer Account Management Team
  • Participating in Business Division/Supply Chain meetings and reviews to discuss customer accounts, ongoing issues, and areas of need
  • May provide training to new employees and other members of work groups
Your Skills and Expertise

To succeed in this role, you must have:

  • Bachelor's degree or higher from an accredited institution
  • One (1) year of combined experience in accounts receivable, accounts payable, finance, customer service experience, and/or a direct experience in a 3M Customer Services role in a private, public, government environment
  • English level proficiency level C1

Additional qualifications that could help you succeed in this role include:

  • Possess a bachelor's degree or higher
  • SAP system experience is preferred
  • Experienced with cross-functional project leadership preferred
  • Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers
  • Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
  • Ability to follow through with commitments and show concern for the needs of others
  • Excellent oral and written communication, including presentation skills
  • Clear and conceptual thinking ability; excellent judgment and discretion
  • Prefers to stay busy with a full workload and enjoys meeting challenges
  • Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines
  • Knowledge or experience within 3M Customer Services role and responsibilities

3M offers many programs to help you live your best life – both physically and financially.

To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Imagine your future in 3M

At 3M, inspiration happens daily. Here, science is how the magic happens.

Here, your ideas help shape everyday lives around the globe. Here, you matter. You inspire. Challenge. Create. Thrive. Here, you go.

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