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International Customer Experience Specialist

3 semanas atrás

São Paulo, São Paulo, Brasil beBeeService Tempo inteiro R$52.800 - R$78.400

Customer service is a cornerstone of business success in today's global market. As a Customer Service professional, you will play a key role in ensuring seamless communication with customers and stakeholders across different countries.

Key Responsibilities:
  • Order Management: Responsible for the entire order lifecycle, from entering orders into systems to checking and processing them.
  • Coordinate international shipments, ensuring all documentation complies with local and international regulations.
  • Manage import/export documentation, such as invoices, packing lists, bills of lading, and certificates of origin.
  • Complaint management and follow-up on shipment statuses to ensure timely delivery.
  • Identify and resolve issues related to shipping, customs, and logistics.
  • Maintain updated records of all import/export activities.
  • Collaborate with sales and logistics teams to align operations.
  • Support continuous improvement initiatives in import/export procedures.
  • Participate in international regional projects to improve service quality and customer support effectiveness.
Requirements:
  • Proven knowledge in import/export or international logistics.
  • Fluent in Spanish and advanced English proficiency.
  • Strong knowledge of customs regulations, international trade procedures, and Incoterms.
  • Excellent communication and negotiation skills.
  • Proficiency in Microsoft Office (especially Excel) and logistics software/tools.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and work under pressure in a fast-paced environment.
Additional Skills:
  • Advanced computer knowledge in ERP applications and SFDC.
  • Excellent written and verbal communication skills and interpersonal abilities.
  • Ability to work effectively in a cross-functional team environment.
  • Strong problem-solving and critical thinking skills.
  • Discretion in managing confidential information.
  • Customer service skills with the ability to negotiate and resolve difficult situations.
  • Ability to build and maintain strong relationships to influence and achieve objectives.
  • Prioritization skills in a fast-paced environment.
  • Innovative mindset and willingness to challenge the status quo.
Education:
  • Bachelor's degree in International Trade, Logistics, Business Administration, or related fields.
  • Background in Logistics or Supply Chain is a strong plus.