International Service Partner Ecosystem Manager
Há 3 dias
We are seeking a seasoned leader to manage a globally distributed team and extensive network of field service partners across various regions. This role is responsible for driving performance, cost efficiency, and customer satisfaction through a scalable partner ecosystem.
The ideal candidate will have a proven track record in managing international teams and leading complex global initiatives. Strong commercial and contractual negotiation skills are also essential for success in this role.
Key Responsibilities:- Lead an international team of 8 members, aligning objectives to business strategies.
- Manage services performance of geographically distributed partners.
- Design and execute partner-based field service solutions.
- Owning the end-to-end service partner lifecycle from identification to delivery.
- Establish and manage KPIs to drive quality, agility, and high customer satisfaction.
- University degree or equivalent certification in Engineering, Business, Operations Management, or a related field.
- Minimum 15 years of progressive leadership experience in technology or telecommunications organizations.
- In-depth knowledge of telecom services, including deployment, maintenance, and managed services.
- Proven experience in field operations and services management.
- Strong commercial and contractual negotiation skills.
- Experience leading cross-functional teams.
- Flexible work environment that empowers individual growth, well-being, and belonging.
- Opportunity to lead a globally distributed team and contribute to the company's success.
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