Country Reservations Coordinator
3 semanas atrás
About the Role
We are seeking a highly skilled and organized Reservations Agent to join our team at Selina. As a key member of our reservations team, you will be responsible for processing and managing all reservation requests, ensuring a seamless experience for our guests.
Key Responsibilities
- Process and manage all reservation requests, including responding to inquiries and modifying existing reservations.
- Communicate reservation information to the front desk and ensure accurate record-keeping.
- Monitor advance deposit requirements and process payments as needed.
- Provide exceptional customer service, addressing inquiries and resolving concerns in a timely and professional manner.
- Support sales efforts by providing relevant information and making arrangements for clients' travel programs.
- Promote special packages, discounts, and upsell additional services to enhance the guest experience and maximize revenue.
Requirements
- 1-2 years of experience in call center or hospitality industry.
- Excellent attention to detail and organizational skills.
- Intermediate-advanced Excel and PowerPoint skills.
- Advanced English and Spanish language skills.
- Ability to work in a fast-paced environment and meet sales goals.
What We Offer
- Competitive salary.
- No dress code.
- Pet-friendly work environment.
- Multiple online training opportunities.
- Cultural events and wellness activities.
- Huge Selina experience discounts.
- Referral program.
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