Reservations Coordinator

Há 8 horas


São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Job Title: Reservations Coordinator

Austin's largest luxury property, Fairmont Austin, is seeking a skilled Reservations Coordinator to join our team. As a key member of our reservations team, you will be responsible for consistently delivering exceptional service to our guests while ensuring seamless room reservations and check-in processes.

Key Responsibilities:
  • Book and enter room reservation requests using the Property Management System
  • Enter rooming lists while ensuring accuracy, as required
  • Update reservations to ensure a flawless check-in and check-out process
  • Maximize revenue by up-selling guest rooms and recommending hotel facilities
  • Liaise with Sales and other departments as required
  • Answer telephone and email inquiries in a timely manner
  • Assist guests regarding hotel facilities in an informative and helpful way
What We Offer:
  • Paid time off
  • Medical, Dental and Vision Insurance, 401K
  • Complimentary shift meal
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and Educational Assistance for further development
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Requirements:
  • Ability to work a flexible schedule, which may include evenings, weekends and holidays
  • Previous Property Manager System experience preferred
  • Computer literate in Microsoft Windows applications required
  • Must be able to type 25 words per minute
  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Demands:
  • Frequent sitting throughout shift
  • Occasional kneeling, pushing, pulling, lifting, walking and standing
  • Occasional ascending or descending ladders, stairs and ramps
About Us:

Fairmont Austin is proud to be an Equal Opportunity Employer. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.



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