Strategic Onboarding Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro R$40.000 - R$65.000
About Our Team

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about yet. We work to generate value not only for our users but, above all, for the communities we serve and society as a whole, making every day better for everyone.

To achieve this mission, we are always looking for innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Job Overview

This role is part of a collaborative team that thrives in fast-paced environments. The ideal candidate will have 1-3 years of experience in customer success, onboarding, or account management. They should be able to handle rejection without losing momentum, have strong listening skills and curiosity, and be enthusiastic and high-energy communicators.

Key Responsibilities
  • Welcome new customers and guide them through the initial setup or activation process
  • Provide clear and customized instructions, walkthroughs, and orientation sessions
  • Coordinate internal stakeholders when technical support or integration is required
  • Monitor onboarding milestones and proactively follow up to ensure timely progression
  • Identify potential blockers or confusion points and provide timely solutions
  • Ensure customers are set up to successfully use key features and achieve first value
  • Serve as the first point of contact for post-signup inquiries and support needs
Required Skills and Qualifications

The ideal candidate should have:

  • Strong communication and interpersonal skills
  • Ability to manage multiple onboarding journeys simultaneously
  • Familiarity with CRM tools and customer support platforms
  • Experience in SaaS or platform-based services (optional)
What We Offer

We strive to always create valuable experiences for our users in everything we do. Our focus is to innovate new experiences that are safe, pleasant, and efficient. We are data-driven, making informed decisions based on valuable metrics. We believe in Win-win Collaboration, creating mutual benefits for both our users and our business.

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