Customer Experience Specialist

1 dia atrás

Mato Grosso, Brasil beBeeCareer Tempo inteiro R$60.000 - R$90.000
Career Opportunity

Highbet is a pioneering online gambling establishment that offers an exciting platform for casino enthusiasts to win money and have fun. Founded in 2021, our platform provides thousands of games to choose from, including video slots, live casino games, scratch cards, and sports betting.

We are dedicated to delivering exceptional player experiences and are now seeking a highly skilled CRM Coordinator to join our team.

  • Develop and implement campaigns using CRM tools.
  • Analyze campaign performance and provide detailed reports to the Retention Marketing Manager.
  • E nsure alignment of campaigns with our broader marketing strategy and brand guidelines.
  • Create campaign-specific pages and promotions, ensuring timely publication and accurate updates on the website.
  • Collaborate with the Retention Marketing Manager to design effective customer segmentation strategies, personalizing and optimizing campaigns.
  • Communicate with internal stakeholders to ensure synergy and transparency regarding planned campaigns.
  • Continuously seek ways to enhance campaigns, improve customer experience, and increase engagement and retention.
About You

To excel in this role, you will require:

  • Prior experience in iGaming and CRM is essential.
  • Experience in the UK market is a must; other markets are considered an asset.
  • Fluency in English.
  • A marketing mindset and analytical traits.
  • Interest and experience in Sports and Casino.
  • Methodical and structured with strong attention to detail.
  • Highly organized with good project management skills, enabling you to handle multiple campaigns and tasks concurrently.
  • Adaptable and versatile, valuing flexibility and willing to tackle any challenge to get the job done.
What We Offer

We believe in providing a supportive environment where you can thrive both personally and professionally. Our benefits include:

  • Flexible working arrangements that prioritize your work-life balance.
  • Comprehensive health insurance to ensure your well-being.
  • Ongoing opportunities for professional development and growth within the company.

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