Senior Clinical Operations Coordinator

Há 6 dias

São Paulo, São Paulo, Brasil beBeeSiteFacingLineManager Tempo inteiro R$90.000 - R$120.000
Site Facing Line Manager Role OverviewAs a Site Facing Line Manager, you will play a key role in supporting clinical study execution by assisting clinical research staff in task execution dedicated to specific studies or groups of studies at research sites.The primary goal is to accelerate study deliverables while ensuring quality delivery of site worker services and overall performance throughout the study lifecycle.This role involves working from home.Responsibilities include:
  • Collaborating with the PSCS team and project delivery teams to support execution of study tasks for site workers supporting research sites as part of the SES project scope.
  • Engaging with workers and internal team members to ensure high-quality delivery of tasks with significant impact.
  • Ensuring administrative requirements of site workers are met, including timecoding and timesheet completion.
  • Enabling site workers to perform required tasks by ensuring technical access to systems required by IQVIA.
  • Ordering and tracking supplies for site workers.
  • Communicating with site workers and project teams to monitor and improve service quality and impact.
  • Making operational and tactical recommendations based on site and study performance.
  • Conducting regular one-on-one meetings and managing performance.
  • Documenting tasks and activities in departmental systems (e.g., WMT).
  • Participating in candidate selection by conducting interviews and liaising with HR, staffing partners, and other stakeholders.
  • Managing effort forecasting for assigned sites.
  • Serving as an escalation point for site worker challenges.
  • Contributing to process development and improvement projects.
  • Mentoring SES colleagues as needed.
Required Skills and QualificationsApproximately 5 years of experience in clinical trials is necessary. Knowledge of patient recruitment practices and site-based processes and workflows is also required.Able to apply ICH/GCP and regulatory guidelines in service delivery.Languages: Native Spanish, advanced English, and Portuguese for roles based in Argentina. Native Portuguese, advanced Spanish, and English for roles based in Brazil.Previous people management experience is preferred.Effective time management and organizational skills to handle competing priorities.Strong attention to detail.Ability to adapt and be flexible in a dynamic, global environment.Excellent interpersonal and problem-solving skills; ability to build strong relationships and use a consultative approach.Experience in interviewing and candidate selection for site assignments is a plus.

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