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HR Operations Manager
3 semanas atrás
We are seeking an experienced Team Lead to oversee the daily operations of our HR Shared Services team. This role involves supervising a team of HR Advisors, providing training and feedback, and ensuring timely and accurate processing of HR transactions.
The ideal candidate will have a strong understanding of HR processes and case management systems, as well as excellent interpersonal, communication, and conflict-resolution skills.
About You- Bachelor's degree in Human Resources or a related field.
- Bilingual in English.
- 3+ years of experience in HR Shared Services or a similar environment.
- 1+ year of experience in a team lead or supervisory role preferred.
In addition to these requirements, we are looking for someone with strong analytical skills, ability to work in a fast-paced environment, and knowledge of HRIS and ticketing platforms.
Responsibilities- Supervise and support HR Advisors in day-to-day activities.
- Provide training, mentoring, and regular feedback to ensure high-quality service and team development.
- Monitor workload distribution and adjust as needed to ensure balanced capacity across the team.
- Evaluate team performance against defined SLAs and KPIs; implement corrective actions when targets are not met.
We are a global team of professional experts promoting and delivering social innovation through our One Hitachi initiative. We value diversity, equity, and inclusion and believe that our unique perspectives and experiences make us stronger.
