Technical Service Manager

1 dia atrás


São Paulo, São Paulo, Brasil SAP Tempo inteiro
Job Title: Technical Service Manager

We are seeking a highly skilled Technical Service Manager to join our SAP Enterprise Cloud Services (ECS) organization. As a key member of our team, you will be responsible for delivering high-quality results consistently and contributing to SAP's Global strategy of helping customers adopt SAP S/4HANA on their path to the Intelligent Enterprise.

Key Responsibilities:
  • Act as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS.
  • Govern ECS customer relationship management from a technical perspective, while advocating for the customer and bringing the power of ECS to enrich customer experience.
  • Work as a team with CDMs and ECS internal service delivery to serve and delight our customers, by providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle.
Requirements:
  • Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
  • Solid know-how on SAP Technologies and Products (SAP certification highly beneficial).
  • Hyperscalers certification (AWS, Azure, GCP) is a plus.
  • Analytical, solution-oriented and experience in working with cross-cultural teams or individuals.
Preferred Qualifications:
  • Up to 4 years of SAP Technical Administration (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions.
  • Up to 2 years of experience in customer facing role and should have excellent command on de-escalating the critical situations.
  • Hands on experience with working knowledge of Unix/Linux flavors.
  • Hands on experience with working knowledge of SAP HANA and Sybase databases.
  • Hyperscaler (Azure, AWS and GCP) knowlodge is a plus.
What We Offer:

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.


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