SAP Technical Service Manager

Há 11 horas


São Paulo, São Paulo, Brasil Sap Tempo inteiro
Technical Service Manager

We are seeking an accomplished SAP Technical Service Consultant to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). As a trusted technical advisor, you will support our customers in their SAP S/4 HANA adoption journey, helping them accelerate their cloud transformation.

Key Responsibilities
  • Act as a primary contact for customers, discussing technology and innovations, and serving as an escalation point for technical issues.
  • Understand customer business, goals, and challenges to suggest solutions and services.
  • Identify and position SAP Enterprise Cloud Services offerings that deliver value to the customer.
  • Offer comprehensive knowledge on SAP S/4 HANA architecture, conversion, migration path, methodology, and tools.
  • Understand SAP high availability or disaster recovery architecture, network, and virtual technologies.
  • Experience and knowledge in SAP NetWeaver Administration, migration, and upgrades.
  • Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes.
  • Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, SuccessFactors, etc.
Requirements
  • Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
  • Solid know-how on SAP Technologies and Products (SAP certification highly beneficial).
  • Hyperscalers certification (AWS, Azure, GCP) is a plus.
  • Analytical, solution-oriented, and experience in working with cross-cultural teams.
  • English (advanced/fluent written & spoken). Spanish is a plus.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.



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