SAP Technical Service Manager

1 dia atrás

São Paulo, São Paulo, Brasil SAP Tempo inteiro
Unlock Your Potential as a Technical Service Manager at SAP

We are seeking an accomplished SAP Technical Service Consultant to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). As a trusted technical advisor, you will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise.

Key Responsibilities:
  • Act as a primary contact for customers, discussing technology and innovations, and serving as an escalation point for technical issues.
  • Understand customer business, goals, and challenges to suggest solutions and services.
  • Identify and position SAP Enterprise Cloud Services offerings that deliver value to the customer.
  • Offer comprehensive knowledge on SAP S/4 HANA architecture, conversion, migration path, methodology, and tools.
  • Understand SAP high availability or disaster recovery architecture, network, and virtual technologies.
  • Experience and knowledge in SAP NetWeaver Administration, migration, and upgrades.
  • Identify top issues, define service plans, and drive implementation of identified action items across customer landscapes.
  • Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, SuccessFactors, etc.
Requirements:
  • Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
  • Solid know-how on SAP Technologies and Products (SAP certification highly beneficial).
  • Hyperscalers certification (AWS, Azure, GCP) is a plus.
  • Analytical, solution-oriented, and experience in working with cross-cultural teams.
Language Skills:
  • English (advanced/fluent written & spoken).
  • Spanish is a plus.
Work Experience:
  • Strong experience under SAP Technical Administration Background (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions.
  • Among that, strong experience in customer-facing roles and should have excellent command on de-escalating critical situations.
  • Hands-on experience with working knowledge of Unix/Linux flavors.
  • Hands-on experience with working knowledge of SAP HANA and Sybase databases.

We Win with Inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

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