Transaction Support Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$6.000 - R$8.400

**Transaction Support Specialist**

">PayRetailers has a key role in the Latin American payment market. Our strategy combines local markets expertise with payment technology, enabling global merchants to expand their business into emerging markets while eliminating operational complexities of managing cross-border payments.

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  • Job Description:">
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">We are looking for a Transaction Support Specialist to be based in Brazil. The successful candidate will assist PayRetailers’ end-customers in solving payment related issues, facilitating communications between consumers, payment method providers and e-commerce platforms.

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  • Primary Responsibilities:">
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  1. ">
  2. Process refunds for failed transactions.">
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  1. ">
  2. Escalaate technical issues detected through end-customer support.">
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  1. ">
  2. Analise transactional data from different sources and ensure an appropriate classification and resolution is made for each ticket.">
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  1. ">
  2. Escalate fraud cases and payment disputes to the relevant department gathering supporting evidence.">
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  1. ">
  2. Partner and readily collaborate with other stakeholders to solve complex payment issues (Support, Legal, Financial Partners, etc.).">
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  1. ">
  2. Handle follow-up actions based on case outcome.">
">

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  • Experience and Qualifications:">
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  • Key Skills and Qualifications:">
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  1. Strong written communication skills in Spanish and English, utilizing proper grammar and punctuation.">
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  1. Computer skills: good knowledge of Microsoft office & Excel.">
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  1. Detail-oriented and an inquisitive nature.">
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  1. Ability to handle challenging customers in a professional manner.">
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  1. Familiarity with customer support systems and practices.">
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  1. Previous experience working in the Payments Industry is a plus.">
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  • What We Offer:">
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  • Our Benefits Package:">
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  1. ">
  2. Competitive salary">
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  1. ">
  2. Opportunities to grow within a company in hypergrowth stage">
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  1. ">
  2. Private health insurance">
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  1. ">
  2. At least one day of home office per week">
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  1. ">
  2. Free language classes">
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  1. ">
  2. Individual development plans">
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  1. ">
  2. Excellent work environment and good collaboration">
"]},

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