Satellite Network Operations Specialist

Global Customer Operations Specialist">The Global Customer Operations (GCO) role is a vital part of our 24/7/365 office environment. As a GCO specialist, you will be working in an operations setting taking inbound calls and requests from customers who need to access Intelsat satellites as well as requests to peak and pol customer antennas.This work requires...

Job OpeningWe are looking for a skilled Network Operations Specialist to fill this position.Key Responsibilities:The selected candidate will interface and coordinate troubleshooting efforts with other facilities to resolve service disruptions.This role involves service management through case, incident, and problem management.The network specialist will...

**Your role in helping us shape the future**:The Global Customer Operations (GCO) Specialist role is in a 24x7x365 office environment. This individual will be working in an operations environment taking inbound calls and requests from Intelsat customers requesting to access Intelsat satellites as well as requests to peak and pol customer antennas. This work...

Job Description">As a Network Operations Specialist, you will be responsible for providing technical expertise in Radio Frequency (RF) issues, transponder service issues, Occasional Use (OU), full-time managed services, and special events. You will work closely with the NOC team to resolve general customer service issues, monitor information on all sites,...

**Your role in helping us shape the future**:The Global Customer Operations (GCO) Specialist role is in a 24x7x365 office environment. This individual will be working in an operations environment taking inbound calls and requests from Intelsat customers requesting to access Intelsat satellites as well as requests to peak and pol customer antennas. This work...

**Are you up to the challenge?**- Interface and coordinate troubleshooting efforts with other company and partner facilities to resolve service disruptions.- Service management through case, incident, and problem management.- Participate in routine daily operational activities and alarm monitoring, with the goal of eliminating/mitigating any operational...

**Are you up to the challenge?**- Lead by example, promoting a high level of teamwork.- Coach, mentor, and train staff members.- Lead team proactive service alarm monitoring to eliminate / mitigate any operational impact to customers.- Exceed customer expectations as first level customer support.- Identify, update, and escalate service issues as needed to...

**Job Overview**Maintaining safe and efficient telecommunications systems is crucial for seamless communication and network operations. As a skilled technician, you will be responsible for monitoring, maintaining, and providing technical support for our critical communications infrastructure.**Key Responsibilities**Monitoring and maintaining...

**What you will do:- Interface and coordinate troubleshooting efforts with other company and partner facilities to resolve service disruptions.- Service management through case, incident, and problem management.- Participate in routine daily operational activities and alarm monitoring, with the goal of eliminating/mitigating any operational impact to...

**What you will do**:- Work as a team in support of our services.- Contribute to and support projects with capability to present to management.- Act as the primary contact for managed service customers for resolution of discrepancies and technical issues, and coordination of special events and services.- Identify, update and escalate service issues as needed...