Technical Business Outcomes Specialist

Há 3 dias

São Paulo, São Paulo, Brasil beBeeSolutions Tempo inteiro R$99.000 - R$118.800
Job Description

The Solutions Consultant is responsible for driving technical and business outcomes in the Zendesk sales cycle. As a SC, you will engage with buyers across market segments in high volume/velocity environments, conveying the value proposition of our software solutions to senior executives.

Success in this role hinges on your ability to bridge the gap between Sales teams and their prospects, leveraging your technical expertise and interpersonal skills to foster strong relationships and drive customer happiness.

As the prime technical point of contact, you will own the relationship with prospects, delivering tailored solutions that meet their unique needs and expectations.

  • 3+ years of Presales experience required
  • Awareness of web/scripting technologies, HTML, CSS, JavaScript, JSON, and SaaS applications essential
  • Experience mapping customer requirements to software solutions highly valued
  • Good interpersonal, communication, persuasion, presentation, and writing skills crucial
  • Ability to scope, lead, and execute customer Proof of Concepts a must
  • Knowledge of SaaS Business applications necessary
  • Outstanding problem-solving skills, including meeting business requirements with technical solutions, vital
  • Superior solution scoping abilities, using existing solutions and influencing new product development, expected
  • Bachelor's degree or equivalent work experience required
  • Some travel may be necessary
  • Strong Spanish and conversational English skills required
Required Skills and Qualifications
  • Awareness of CCaaS and peripheral technologies beneficial
  • Previous consulting experience implementing enterprise-class software solutions advantageous
  • Broad knowledge of one or more of the following areas valuable:
    • Customer Service software
    • ITSM
    • Business intelligence
    • Workforce Management
    • QA
    • Integration & middleware
  • Understanding and awareness of how AI is impacting the customer service business desirable
  • Experience in AI technologies, LLM, ChatGBT, etc., a plus
  • Domain expertise in specific industries an asset
  • Understanding of developing reference architecture in support of client solutions helpful
Benefits

At Zendesk, we offer a culture deeply dedicated to enabling conversations and providing appreciative support. Our team reflects the diversity of the world around us, and we invest thousands of hours with local community groups each year. We prioritize work-life balance, offering flexible hours, remote work, and dynamic parental leave plans.

We are committed to fostering global diversity, equity, and inclusion in the workplace, ensuring an inclusive environment for all employees and job applicants.

Others

Zendesk software was built to bring calm to the chaotic world of customer service. Today, we power billions of conversations with brands you know and love. Join us in shaping the future of customer experience.

  • Senior Technical Specialist

    Há 4 dias

    São Paulo, São Paulo, Brasil beBeeReliability Tempo inteiro R$55.000 - R$85.000

    Job Title: Senior Technical SpecialistAbout the Role:We are seeking a skilled professional to provide technical expertise and support to our organization.Key Responsibilities:Evaluate equipment integrity and reliability, identify potential hazards, and deliver effective risk mitigation strategies.Develop and implement best practices using industry standards,...

  • Business Outcomes Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro R$4.000 - R$6.000

    As a Customer Success Manager, you will be responsible for delivering complete support to LATAM customers regarding value realization, solution engineering and product adoption with the customer's system.What are your responsibilities:Drive the adoption of products to help customers achieve their business outcomes and realize value.Develop an intimate...

  • Technical Architect

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeIntegration Tempo inteiro US$100.000 - US$150.000

    Technical Architect - Integration SpecialistAs a Technical Architect - Integration Specialist, you will be part of a global team working on challenging projects that impact core business activities.

  • Business Growth Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeGrowth Tempo inteiro US$96.000 - US$124.000

    Job Title:Business Growth SpecialistWe are seeking a skilled Business Growth Specialist to join our team. As a key member of our organization, you will play a vital role in driving business growth and expansion.Responsibilities:Identify and engage with high-potential merchants to help them improve their performance on the marketplace.Develop and execute...

  • Technical Solutions Specialist

    Há 4 dias

    São Paulo, São Paulo, Brasil beBeeExpert Tempo inteiro R$70.000 - R$98.000

    Technical Solutions SpecialistYou will play a key role in the sales team, providing technical support and serving as an expert on Dynatrace and Advanced Observability.Key responsibilities include executing demos to showcase our unique approach to solving customer pain points, managing Proof of Concepts (POCs), building relationships with customers, and...

  • Technical Operations Specialist

    Há 3 dias

    São Paulo, São Paulo, Brasil beBeeOperations Tempo inteiro R$30.000 - R$55.000

    Job Title: Technical Operations ExpertAs a Technical Operations Expert, you will play a vital role in ensuring exceptional user experiences by managing technical issues, research, documentation, business-to-business relationships, and analyzing trends to drive improvements in facilities and overall user experience.The ideal candidate will operate as a...

  • Driving Business Outcomes with AI Expertise

    Há 6 dias

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$96.950 - R$107.200

    Job Title: Principal AI Specialist, Customer SuccessAbout the Role:We are seeking a highly skilled and experienced Principal AI Specialist to join our team. The successful candidate will play a vital customer advisory role in getting customers to business outcomes as fast as possible using Zendesk AI solutions.Main Responsibilities:Drive AI adoption through...

  • Technical Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeMechanical Tempo inteiro R$60.000 - R$85.000

    Technical Specialist Job DescriptionAs a Technical Specialist, you will provide expert guidance and support to customers worldwide.Key Responsibilities:Assess and resolve customer complaints related to equipment service.Develop product improvement suggestions and sustainable solutions.Support regional managers with daily work and business...

  • Business Process Optimization Specialist

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeProcess Tempo inteiro R$78.000 - R$108.000

    Business Process Optimization SpecialistAs a Business Process Optimization Specialist, you will serve as the customer advocate ensuring our teams deliver high-quality solutions that drive innovation and advancement. Key responsibilities include understanding business needs, analyzing current operations, and identifying opportunities for improvement.Key...

  • Technical Solutions Specialist

    Há 6 dias

    São Paulo, São Paulo, Brasil beBeespecialist Tempo inteiro R$80.000 - R$120.000

    Technical Solutions SpecialistWe are seeking a seasoned Technical Solutions Specialist to join our team. As a key member of our technical department, you will be responsible for designing and developing innovative technical solutions using Oracle Fusion Cloud tools.In this role, you will work closely with functional consultants and business users to gather...